Durham Business & Computer College

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Computer Support Technician

 

An exciting ‘hands-on’ certificate program for those interested in building a career in I.T.   Instructors provide a comprehensive, conceptual and practical understanding of Hardware and Software, Operating Systems and Networking. Students learn to analyze technical issues and provide comprehensive solutions.  The program is designed to provide students with a broad base of skills needed to work independently as a consultant or as a member of a technical team.

  DESIGNATION Certificate
  NOC NOC: 0213, 1422, 2147, 2171, 2173, 2174, 2241, 2242, 2282, 4131
  FORMAT

Full-time (Courses are tailored to meet your specific needs)

  DURATION

36 weeks

  PREREQUISITES

Grade 12 or equivalent or mature student status (19 years of age or older).  An aptitude test may be required.

  MODULES
Hardware Support – A+
COM CFL Computer Fundamentals CMP  HRD    Hardware Software Support Technician CMP  APL Computer Maintenance CMP  IST    Installation and Troubleshooting CMP  IMP    Implementing and Managing Peripherals NET  WIN    Configuring Windows Operating Systems
Office Support  – MCAS
BUS  WRD Word Processing using MS Word BUS  EXL    Business Analysis using MS Excel BUS  ACS    Database Application using MS Access BUS OLK    Internet and E-mail Communications using MS Outlook  BUS  CUS    Customer Service BUS  COM    Business Communications
Network Support – Net+
CMP  ARC Network Architecture CMP  NTP    Network Administration CMP  TEC    LAN Technologies CMP  SUP    LAN Service and Support CMP  LAM    LAN Administration GEN  CPE Career Planning and Employment Assistance
   Desktop Support – MCDST
MSC  271    70-271 Supporting Users and Troubleshooting MSC  272    70-272 Supporting and Troubleshooting Applications
Graduates from this program will find employment in one of the following areas:
  1. Technical Support
  2. Customer Service and Call Centre
  3. Network Support Technician
  4. Desktop Support Technician

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Toronto:    1457 McCowan Road, Suite 203, Toronto, Ont. M1S 5K7	         Tel (416) 724-1053       Fax (416) 724-5258
Pickering:  1099 Kingston Road, Suite 220, Pickering, Ont. L1V 1B5       Tel (905) 427-3010       Fax (905) 420-6752
Oshawa:     50 Richmond Street East, Suite 111, Oshawa, Ont. L1G 7C7     Tel (905) 443-3010       Fax (905) 443-3011