Computer Support Technician
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An exciting 'hands-on' certificate program for those interested in building a career in I.T.   Instructors provide a comprehensive, conceptual and practical understanding of Hardware and Software, Operating Systems and Networking. Students learn to analyze technical issues and provide comprehensive solutions.  The program is designed to provide students with a broad base of skills needed to work independently as a consultant or as a member of a technical team.

DESIGNATION
Certificate
NOC
0213, 1422, 2147, 2171, 2173, 2174, 2241, 2242, 2282, 4131
FORMAT
Full-time
DURATION
36 weeks
PREREQUISITES
Grade 12 or equivalent or mature student status (19 years of age or older). An aptitude test may be required.
MODULES
Hardware Support – A+

COM  CFL    Computer Fundamentals
CMP  HRD    Hardware  Software Support Technician
CMP  APL    Computer  Maintenance
CMP  IST    Installation  and Troubleshooting
CMP  IMP    Implementing  and Managing Peripherals
NET  WIN    Configuring  Windows Operating Systems
          

Office Support  – MCAS

BUS  WRD    Word  Processing using MS Word
BUS  EXL    Business  Analysis using MS Excel
BUS  ACS    Database  Application using MS Access
BUS  OLK    Internet and E-mail Communications using MS  Outlook 
BUS  CUS    Customer  Service
BUS  COM    Business  Communications
         

Network Support – Net+ 

CMP  ARC    Network  Architecture
CMP  NTP    Network  Administration
CMP  TEC    LAN  Technologies
CMP  SUP    LAN  Service and Support
CMP  LAM    LAN  Administration
GEN  CPE    Career  Planning and Employment Assistance
  
Desktop Support – MCDST 

MSC  271    70-271  Supporting Users and Troubleshooting
MSC  272    70-272  Supporting and Troubleshooting Applications
Graduates from this program will find employment in one of the following areas:
  1. Technical Support
  2. Customer Service and Call Centre
  3. Network Support Technician
  4. Desktop Support Technician