We are at the beginning of the New Economy – The Information Age. To survive and prosper, all businesses must be able to service customers anywhere, anytime. This is the reality of E-commerce, and Call Centres are the vehicle by which these demands are fulfilled by modern business. Qualified personnel, who specialize in delivering services one-to-one over the phone and/or the Internet, are in explosive demand by every industry in every corner of the world. The demand for knowledgeable Customer Service Representatives will continue to grow as the Information economy expands. Individuals who wish to excel in the New Economy come to Durham Business & Computer College to master its tools!
The objective of this course is to develop in-depth knowledge of Micro-computing, Electronic Communication Technology, Effective Business Communication and Customer Service techniques, to complement existing knowledge gained through business experience.

BUS OOT Office Operations and Technology OPS WIN Windows Operating System BUS KEY College Keyboarding BUS WRD Word Processing using MS Word BUS EXL Business Analysis using MS Excel BUS ACS Database Management using MS Access BUS PPT Business Presentations using MS PowerPoint BUS OLK Internet and E-mail Communications using MS Outlook BUS PIW Project Integration and Workgroup Collaboration BUS PUB Public Relations BUS COM Business Communications BUS TEC Telephone and Electronic Communications BUS CUS Customer Service BUS MGS Self-Management and Goal Settings BUS TEM Team Dynamics BUS OSC Organizing for Success GEN CPE Career Planning and Employment Assistance

_____________________________________________________________________________________________________________________ Toronto: 1457 McCowan Road, Suite 203, Toronto, Ont. M1S 5K7 Tel (416) 724-1053 Fax (416) 724-5258 Pickering: 1099 Kingston Road, Suite 220, Pickering, Ont. L1V 1B5 Tel (905) 427-3010 Fax (905) 420-6752 Oshawa: 50 Richmond Street East, Suite 111, Oshawa, Ont. L1G 7C7 Tel (905) 443-3010 Fax (905) 443-3011

	Durham Business & Computer College
	Customer Service & Call Centre
	We are at the beginning of the New Economy – The Information Age. To survive and prosper, all businesses must be able to service customers anywhere, anytime. This is the reality of E-commerce, and Call Centres are the vehicle by which these demands are fulfilled by modern business. Qualified personnel, who specialize in delivering services one-to-one over the phone and/or the Internet, are in explosive demand by every industry in every corner of the world. The demand for knowledgeable Customer Service Representatives will continue to grow as the Information economy expands. Individuals who wish to excel in the New Economy come to Durham Business & Computer College to master its tools! The objective of this course is to develop in-depth knowledge of Micro-computing, Electronic Communication Technology, Effective Business Communication and Customer Service techniques, to complement existing knowledge gained through business experience.

	DESIGNATION	Diploma
	NOC	1241, 1411, 1413, 1414, 1422, 1424, 1433, 1435, 1453, 1454
	FORMAT	Full-time (Courses are tailored to meet your specific needs)
	DURATION	24 weeks
	PREREQUISITES	Grade 12 or equivalent or mature student status (19 years of age or older). An aptitude test may be required.
	MODULES	BUS OOT Office Operations and Technology OPS WIN Windows Operating System BUS KEY College Keyboarding BUS WRD Word Processing using MS Word BUS EXL Business Analysis using MS Excel BUS ACS Database Management using MS Access BUS PPT Business Presentations using MS PowerPoint BUS OLK Internet and E-mail Communications using MS Outlook BUS PIW Project Integration and Workgroup Collaboration BUS PUB Public Relations BUS COM Business Communications BUS TEC Telephone and Electronic Communications BUS CUS Customer Service BUS MGS Self-Management and Goal Settings BUS TEM Team Dynamics BUS OSC Organizing for Success GEN CPE Career Planning and Employment Assistance
	Graduates from this program will find employment in one of the following areas:
		Call Centre Administrator / Operator Help Desk Clerk / Customer Service Technical Support Marketing Support

Customer Service & Call Centre