Durham Business & Computer College
Customer Service & Call Centre
To survive and prosper, all businesses must be able to serve customers anywhere, anytime. This is the reality of e-Commerce, and call centers are the vehicle by which these demands are fulfilled by modern business. Qualified personnel, who specialize in delivering services over the phone and/or the Internet, are in demand. The demand for knowledgeable customer service representatives will continue to grow.
The objective of this course is to develop in-depth knowledge of office applications, effective business communications and customer service techniques, to complement existing knowledge gained through business experience.
DESIGNATION
Diploma
NOC
1414, 1422, 1424, 1433, 1435, 1441, 1453
FORMAT
Full-time
DURATION
24 weeks
PREREQUISITES
Grade 12 or equivalent or mature student status (18 years of age or older) Aptitude test may be required.
MODULES
BUS OOT Office Operations and Technology OPS WIN Windows Operating System BUS KEY College Keyboarding BUS WRD Word Processing using MS Word BUS EXL Business Analysis using MS Excel BUS ACS Database Management using MS Access BUS PPT Business Presentations using MS PowerPoint BUS OLK Internet and E-mail Communications using MS Outlook BUS PIW Project Integration and Workgroup Collaboration BUS PUB Public Relations BUS COM Business Communications BUS TEC Telephone and Electronic Communications BUS CUS Customer Service BUS MGS Self-Management and Goal Setting BUS TEM Team Dynamics BUS OSC Organizing for Success GEN CPE Career Planning and Employment Assistance
Graduates from this program will find employment in one of the following areas:
- Call Centre Administrator / Operator
- Help Desk Clerk / Customer Service
- Marketing Support